Frequently Asked Questions

About Next-Day Shipping

At Partsology.com we pride ourselves on providing our customers with the highest quality parts at lightning fast delivery. That’s why we offer Next-Day shipping on all orders.

We know that ordering parts for your vehicle are actions that require immediate attention.
Time is of the essence and having your car or truck sidelined for any considerable amount of time can really throw a wrench into your daily life.

We ship our parts Next-Day so you can get your vehicle repaired and back on the road as soon as possible.

Is It Really Next-Day Shipping?

Yes! All orders are shipped Next-Day. Nobody likes waiting around days for their parts to arrive, so we make sure you get your order with Next-Day delivery.

How Do I Qualify For Next-Day Shipping?

All orders qualify for Next-Day shipping automatically! For orders totaling $75 or more, Next-Day shipping is Free. For orders less than $75, Next-Day shipping is only $10.

To ensure you receive your order Next-Day, Orders must be placed Monday thru Thursday (Before 3PM Local Time). Orders made after 3 PM will not be able to shipped on time, and Next-Day shipping will go into effect the following Business day.  

What Is Next-Day Shipping Guaranteed?

At Partsology.com, we put our money where our mouth is. We love our Next-Day shipping program and we find it to be one of our most valuable advantages that we can offer to our customers. There’s a reason nobody else offers Next Day shipping on every order, it just isn’t easy to do! We’re so confident in our ability to get you the parts you need faster than anyone else possibly can Guaranteed.

Warranty

All parts carry a 12 month or 12,000 mile warranty whichever comes first. Warranty must be requested by the original purchaser and is limited to the replacement of the alleged defective part(s) only. Any returned part(s) must be accompanied by an RMA number. An RMA (Return Merchandise Authorization) number must be obtained by contacting partsology.com Customer Service team either by email at csr@partsology.com or by phone at (844) 800 6866. All alleged defective part(s) will be inspected before the refund is approved. Partsology.com will not be responsible for any labor, towing, fluids, Freon, filters, lodging, and car or truck rental.

Partsology's Return Policy

At Partsology, we want you to have a great experience. It all starts by offering Free Next Day Delivery and High Quality Parts. Our Customer Service reps are available by phone or chat to answer all kinds of questions. We know, however, that at some point, you'll find yourself needing to return a part.

Reasons: Order the wrong parts, Not fit your vehicle, Change your mind, Part defective.

We offer a 60-day Money-back Guarantee. If you are not satisfied with your purchase (and the part is brand new, has not been installed, or damaged)

To return a part, you must send us an email at csr@partsology.com indicating the reason for your return. After we receive and inspect the part we will process your refund. We reserve the right to charge a restocking fee.

We want every customer to be completely satisfied with their order. If for some reason you are not satisfied with your order, please contact us via Chat form or call (844) 800-6866 , so we can work on the best resolution possible. 

  CASE NO 1 CASE NO 2
Reason Changed mind / Ordered Part by Mistake The part is defective / Warehouse made mistake and sent the wrong part
Return Shipping Cost Customer pays for return label / Can be purchased from us Partsology will provide a free prepaid return label
Restocking Fee 15% of the purchase N/A
Refund or Exchange Refund or Exchange provided after we receive the item Exchange sent immediately w/ Overnight Delivery Service or refund after we receive the item.

Partsology is an authorized DNJ retailer. We take pride in providing our customers with fast delivery, excellent customer service and quality parts.

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