At Partsology, we want you to have a great experience. It all starts by offering Free Next Day Delivery and High Quality Parts. Our Customer Service reps are available by phone or chat to answer all kinds of questions. We know however, that at some point, you'll find yourself needing to return a part.
Reasons:
- Order the wrong parts.
- Not fit your vehicle.
- Change your mind.
- Part defective.
We offer a 60 day Money back Guaranteed. If you are not satisfied with your purchase (and the part is brand new, has not been installed, or damaged)
To return a part, you must send us an email at csr@partsology.com indicating the reason of your return. After we receive and inspect the part we will process your refund. We reserve the right to charge a restocking fee.
We want every customer to be completely satisfied with their order. If for some reason you are not satisfied with your order, please contact us via Chat form or call (844) 800-6866 , so we can work on the best resolution possible.
| Issue | Action | |
|---|---|---|
| Reason | Changed mind / Ordered Part by Mistake | Part is defective / Warehouse made mistake and sent wrong part |
| Return Shipping Cost | Customer pays for return label / Can be purchased from us | Partsology will provide a free prepaid return label |
| Restocking Fee | 15% of purchase | N/A |
| Refund or Exchange | Refund or Exchange provided after we receive item | Exchange sent immediately w/ Overnight Delivery Service or refund after we receive item. |
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