Refund Policy
Returns
we want you to have a great experience. It all starts by offering Free Next Day Delivery and High Quality Parts. Our Customer Service reps are available by phone or chat to answer all kinds of questions. We know, however, that at some point, you'll find yourself needing to return a part.
Partsology.com return policy lasts 60 days. If the 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
We offer a 60-day Money-back Guarantee If you are not satisfied with your purchase (and the part is brand new, has not been installed, or damaged),
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, we reserve the right to charge a restocking fee.
Elegible Reasons:
- Ordered the wrong parts
- Does Not fit your vehicle
- Changed your mind
- Part defective
To complete your return, we require a receipt or proof of purchase and an email to our Customer Service Team, explaining the reason for the return.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email or a phone call to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@sonicac.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at csr@partsology.com and send your item to 8960 Lurline Avenue, Chatsworth, CA 91311, United States.
Shipping
To return your product, you should mail your product to:8960 Lurline Avenue, Chatsworth, CA 91311, United States and provide us with the tracking number by email to csr@partsology.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We want every customer to be completely satisfied with their order. If for some reason you are not satisfied with your order, please contact us via Chat form or call (844) 800-6866 , so we can work on the best resolution possible.
Return Examples:
| CASE NO 1 | CASE NO 2 | |
|---|---|---|
| Reason | Changed mind / Ordered Part by Mistake | The part is defective / Warehouse made mistake and sent the wrong part |
| Return Shipping Cost | Customer pays for return label / Can be purchased from us | Partsology will provide a free prepaid return label |
| Restocking Fee | 15% of the purchase | N/A |
| Refund or Exchange | Refund or Exchange provided after we receive the item | Exchange sent immediately w/ Overnight Delivery Service or refund after we receive the item. |