Shipping policy

Partsology's Return Policy

At Partsology, we want you to have a great experience. It all starts by offering Free Next Day Delivery and High Quality Parts. Our Customer Service reps are available by phone or chat to answer all kinds of questions. We know, however, that at some point, you'll find yourself needing to return a part.

Reasons: Order the wrong parts, Not fit your vehicle, Change your mind, Part defective.

We offer a 30-day Money-back Guarantee. If you are not satisfied with your purchase (and the part is brand new, has not been installed, or damaged)

To return a part, you must send us an email at csr@partsology.com indicating the reason for your return. After we receive and inspect the part we will process your refund. We reserve the right to charge a restocking fee.

We want every customer to be completely satisfied with their order. If for some reason you are not satisfied with your order, please contact us via Chat form or call (844) 800-6866 , so we can work on the best resolution possible. 

	CASE NO 1	CASE NO 2
Reason	Changed mind / Ordered Part by Mistake	The part is defective / Warehouse made mistake and sent the wrong part
Return Shipping Cost	Customer pays for return label / Can be purchased from us	Partsology will provide a free prepaid return label
Restocking Fee	15% of the purchase	N/A
Refund or Exchange	Refund or Exchange provided after we receive the item	Exchange sent immediately w/ Overnight Delivery Service or refund after we receive the item.